Loading...

Knowledge Base
Home 
 
/
 FTP: How to Create Multiple FTP User Logins
Categories: F_FTP, FTP

FTP: How to Create Multiple FTP User Logins

In this article, we will discuss:

File Transfer Protocol (FTP) is a standard method for transferring files between your computer and a remote server, often used for uploading website files. If you are using a website builder that requires you to upload files to your server, you will need to download an FTP client. Before you set up your FTP client, you will need to create FTP User Accounts.

How to Create FTP Users

  1. Log in to your Control Panel.
  2. Go to FTP.
  3. In the Create New FTP Account window, you need to:

    Fill out the Username, Password and FTP Directory field and click Create FTP User

    1. Enter the username.
    2. Type the password of the FTP account.
    3. Confirm the password.
    4. Enter the directory that the user will have access to. Leave blank for the root (/) directory; otherwise, you must put the full path to your directory. Do not include the domain.
    5. Click the Create FTP User button.
Back to Top ↑

 

How do I resolve an error when trying to create an FTP user?

Possible error messages:

There was a problem creating your FTP account: You have not created the directory /website. Please create this directory or check to ensure that you have included the full path.

This means that the system cannot find the website folder you tried to designate as the 'Home' folder for the FTP user. You can either create the website folder and try again, or change which website folder you want to designate as the 'Home' folder for the FTP user.

 

There was a problem creating your FTP account: We are sorry, there is already an FTP account with that name. Please choose again.

Every FTP user is created on the FTP server, even if those users have individual hosting accounts. This means that when you create secondary FTP users, their FTP username has to be unique across all of our servers and not just your personal hosting account. We are sorry, there is already an FTP Account with that name. Please choose again.

 

There was a problem creating your FTP account: Your password must contain a letter, at least one digit, and one punctuation character.

We require all FTP user passwords to meet minimum requirements. You will receive this error whenever you attempt to create an FTP user with an insecure password. Simply change the password to be more secure and try again. Your password must be at least 16 characters, and contain at least one letter, one digit, and one punctuation character.

 

There was a problem creating your ftp account: UserName must be at least three characters long and can only contain letters, numbers, "-", and "_".

These are the limitations as to what characters can be used in an FTP username. Simply change the FTP username and try again. UserName must be at least three characters long and can only contain letters, numbers, "-", and "_".

 

There was a problem creating your FTP account: Password and Password Confirmation do not match.

When selecting a password for your new FTP user, make sure the passwords match.

Back to Top ↑